My Phase is not detected in Phase Manager.

If Phase Manager shows "Phase not detected" when you plug in the Receiver, work through these steps in order.

1. Quick restart
   Quit Phase Manager completely, then relaunch it. Unplug the Receiver, wait a few seconds, and plug it back in. Check that the Receiver is powered: the lightning bolt LED on the back should be lit.
2. Check your USB connection
   Try a different USB cable, then a different USB port directly on your computer. Avoid the mixer's USB port — some mixers don't deliver enough power to trigger detection. If no computer port works, try a powered USB hub (with its own external power supply).
3. Windows only: update the WinUSB driver
   
   1. Open Device Manager.
   2. Expand Universal Serial Bus controllers.
   3. Right-click Phase and select Update driver.
   4. Choose "Browse my computer for driver software", then "Let me pick from a list of available drivers on my computer".
   5. Select WinUSB and confirm.
   6. Restart your computer, close any app that might be using Phase, and relaunch Phase Manager.
4. Close background apps
   If you are running a Virtual Machine (VMware, Parallels, etc.), its services may be running in the background and blocking Phase Manager from accessing the Receiver. On Windows, press Win + R, type msconfig, go to the Services tab, and check "Hide all Microsoft services" to see which third-party services are active. If you see VMware services listed as Running, disable them and restart your computer.
   
   

Still not detected?
The Phase team will sort it out.