Phase Manager won't open or stays on the loading screen

Phase Manager stays on the loading screen with a spinning circle and never opens. Here are the steps to fix it.

Steps

1. Disable your VPN or firewall
   A VPN or firewall may be blocking Phase Manager from loading. Disable them temporarily and try reopening the app.
2. If you have no VPN, try enabling one
   On some networks, Phase Manager may have trouble loading. Connecting via a VPN can help bypass the restriction.
3. Uninstall and reinstall Phase Manager
   Fully uninstall Phase Manager, then download and reinstall the latest version from phasedj.com/configuration.
4. Check OS compatibility
   Phase Manager requires macOS 10.12 or higher, or Windows 10 or higher. If your OS is older, Phase Manager may not load correctly.

If none of these steps work, get in touch with the team.

Still stuck on the loading screen?
The Phase team will help.