There are three possible causes for drift with Phase. Understanding which one you’re dealing with is the fastest way to fix it. Start from the top, in order.
1. Calibration issues
This is the most common cause, and the easiest to fix.
If the Remote’s sensors aren’t calibrated correctly, the position data it sends won’t be accurate, and drift will follow. The fix is simple: make sure your Remotes are completely still while Phase is initializing. Calibration only takes a few seconds, but skipping it or rushing it makes a real difference.
Full calibration steps here: How to calibrate the Remotes’ sensors
In rare cases, a firmware bug can prevent calibration values from saving correctly to the Remote. If you’re seeing persistent drift even after a proper calibration, use the Reset Remote feature in Phase Manager to clear any corrupted data and restore default values.
If the drift is still there after the reset, contact us directly. We’ll walk you through the next steps.
2. Radio signal interference
If calibration isn’t the issue, the next thing to check is the Receiver’s placement.
Phase uses a proprietary wireless protocol built for low latency and stability, but like any wireless system, it’s sensitive to physical interference. A Receiver placed under a metal surface (a turntable, a metal stand) is a common culprit. Radio packet loss between the Remotes and the Receiver can produce symptoms that look exactly like drift.
Try repositioning the Receiver so it has a clear line to the Remotes, away from metal surfaces. More placement tips here: I have accuracy and playback issues (drift, jumps, skips), what can I do?
If the placement is already optimized and the issue persists, try resetting the radio channel by placing the Remote back into the Receiver and running a new pairing: How to link a Remote to the Receiver? This doesn’t guarantee a better channel, but it’s a quick thing to try before going further.
3. DJ software transcription
If calibration is correct and placement is optimized, the issue may be on the software side.
When Phase is used in DVS mode (via RCA cables), the DJ software has to interpret the timecode signal it receives. If the software is struggling (due to processing lag, a high buffer size, or a bug), it can miss movements and create the appearance of drift.
A few things to check:
Use HID mode if your software supports it. This is the most important step. HID bypasses the timecode interpretation entirely, gives Phase a direct data path to the software, and eliminates this category of drift completely. If HID is available for your setup, use it.
Make sure your software is on the latest version. DVS accuracy fixes are common in updates.
Check your buffer size settings and reduce them if possible. Some DJ applications also let you adjust latency settings that can improve DVS accuracy.
Close background applications and make sure your audio interface is configured for low-latency operation. A poorly optimized system introduces processing lag that affects Phase’s real-time response.
If you’ve been through all three steps and the drift is still there, reach out to us with a video of the issue. It’s the fastest way for us to understand exactly what’s happening and get it sorted.
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