I lost control of one Remote, and/or the deck is spinning really fast on Serato DJ Pro

Modified on Fri, 13 Sep at 8:35 AM

Symptom and description

It may happen that in certain situations, you can loose control of your Phase while you're playing with Serato DJ Pro and one of the deck can spin really fast.
When this happens, Serato DJ Pro will either stay on "WIR" mode, or switch to "INT" mode. In both cases, the Remotes won't control the DJ software anymore.

Issue resolution

This behavior could be due to a loss of USB communication between Phase and your DVS software.
If you have lost control of your Phase while performing, or experienced any similar kind of disconnection, we invite you to try the following troubleshoots, in this order:

First, try to put the Remotes back into your Receiver and Pair them as shown below, to confirm this isn't a one time disconnection situation.
Then put the Remotes back on the Turntables and wait for the internal calibration to be complete (until the LEDs are still) before spinning the turntables. Finally, switch back to REL mode (or WIR mode if available with your setup to start controlling the software again.

If you’re still experiencing the same issue again, you can unplug your Phase and plug it again to the laptop. This should allow your software to recognize your unit again.
Finally, if you're experiencing disconnections after checking the previous points, you can review your power settings using the following Serato articles, to make sure this doesn't come from a USB power management issue.

Optimization Guide for Mac
Optimization Guide for Windows

If you've followed the troubleshooting direction in this article, and you’re still experiencing disconnection issues while performing, please get in touch with us by filling the form below. Our Product Specialists will do their best to assist you on this matter.