Phase Essential warranty and return process: everything you need to know

Phase Essential comes with a 2-year manufacturer warranty and a dedicated support service.

• A personalised and reactive customer service provided by our product specialists.
• A full care and support for product repair or exchange in case of a faulty unit.

14-day satisfaction period

If you change your mind within 14 days of delivery, you can return your Phase Essential for a full refund. The product must be in its original condition with all accessories and packaging intact. Return shipping is at your expense. This applies only to purchases made on the official Phase store (store.phasedj.com).

2-year manufacturer warranty

If a hardware defect appears and troubleshooting cannot resolve it, Phase will collect the unit, repair or replace it, and cover all shipping costs. The warranty does not cover cosmetic damage, liquid damage, misuse, or normal wear and tear.

The full warranty terms can be found here.

How the return process works

When you contact the Phase team about a hardware issue, the product specialists will ask for details about your setup: mixer model, DJ software and version, OS version, and current Phase firmware. The more context you provide upfront, the faster the diagnosis.

From there, the team will guide you through a troubleshooting process. In most cases, this resolves the issue remotely. If the unit is confirmed faulty after troubleshooting, here is what happens next:

• A prepaid shipping label is provided, with no transport costs on your end.
• All customs fees are covered by Phase.
• Once received, the unit is examined and either repaired or replaced with a new one.
• The full process typically takes 10 to 12 days.

A question about your warranty or a return?
The Phase team will help.